Doss Logistics Privacy Policy & Terms

Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
3. Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. [If applicable, include a description of any parties with whom you may share Personal Information.]

6. Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

 7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions 
You may direct any questions or enquiries with respect to our privacy policy or our practices by

Additional Information

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites
Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.



Payment Terms: Rich Doss, Inc. requests that all shipments be paid in full within 15 days or less from the ship date of the order. Rich Doss, Inc. reserves the right to COD any shipment at anytime for any reason upon delivery and may hold such delivery until payment is received.

Failure to Meet Terms: Failure to meet the above terms will result in one or all of the following: Service Interruption, Loss of Discount, Refusal of Service, COD Status, Referral to Collection Agencies.

New customers: New customers will be automatically placed on COD status on pickup or delivery until all credit has been verified and established.

Claims: Claim must be submitted within 30 days of shipment for either damage or loss. All claims that are not noted on the time of receipt will be automatically denied.

Claim Forms: To receive a claim form, check the website: or call (800) 654-7200.

Service Delays: Rich Doss, Inc. is not responsible for any such costs arising from delays of service to any company, either accidental, purposeful or unintentional.

Packaging: Any claims resulting in un-proper packaging will be denied. All material must be packaged in accordance with NMFC Classification rules and extra care must be taken for flatbed transport. Rich Doss, Inc. will offer any help if requested for guidance in this area. For more information on NMFC or to obtain NMFC class software go to:

Classifying: Rich Doss, Inc. reserves the right to inspect all cargo for proper packaging and classification via the NMFC Classification rules as well as the proper and safe packaging for transport. Failure to properly package material for transport may resulting additional charges, storage fees, labor, and delaying of your shipment to it's final destination.

Weight: Rich Doss, Inc. reserves the right to verify all weights of all shipments given to Rich Doss, Inc. Weights that are provided incorrectly by the shipper are subject to rate adjustments and may include administrative and other additional surcharges.

Delays: Shipments unable to be delivered for any reason other than the fault of the carrier will be held for 24hrs at which time storage/detention/re-delivery fees may apply.

Guaranteed Shipments: By checking & Signing the Guaranteed Shipment in the front box. The billed party agrees to pay a 25% flat increase to the standard freight charge for that billing customer to ensure a delivery by 3:00 the next regular delivery day. Rich Doss, Inc.'s failure to meet this deadline may result in a 25% reduction to the base standard freight charge for that billing customer.

If you have any questions about the above terms & conditions call (800) 654-7200 or see our Tariff section for more details of our charges and services.